This Privacy Policy explains what personal information pg77 collects from members and visitors in the Philippines, how that information is used, who it may be shared with, and what rights you have over your own data. We encourage you to read this document carefully before registering an account or using any of our platform features. Your trust matters to us, and we are committed to handling your information with care and transparency. If you have questions about our data practices after reading this policy, please visit our FAQ page or contact our support team directly.
When you create an account on pg77, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and preferred payment method details. This information is required to verify your identity, confirm your eligibility to use the platform, and ensure that your account is protected against unauthorised access. We may also ask you to submit a government-issued identification document as part of our Know Your Customer (KYC) verification process, which is a standard requirement for licensed online entertainment platforms operating in the Philippines. The information you provide at registration is stored securely and used solely for the purposes described in this policy. You are responsible for ensuring that all information you provide is accurate and kept up to date through your account settings.
As you use the pg77 platform, we automatically collect information about how you interact with our services, including the pages you visit, the games or betting markets you engage with, the duration of your sessions, and the device and browser you use to access the platform. This usage data helps us understand how members navigate the site so we can improve performance, fix technical issues, and make the overall experience smoother and more enjoyable. We also collect IP address information and approximate location data to support our security systems and ensure that access to certain features complies with applicable regulations. None of this automatically collected data is used to personally identify you beyond what is necessary for the legitimate operation of our platform. You may review your session history and activity logs through your member account dashboard at any time.
When you make deposits or request withdrawals on pg77, we collect the transaction details associated with those activities, including the payment channel used, the amount transacted, the timestamp, and the reference numbers provided by your payment provider. This financial data is retained for accounting, fraud prevention, and regulatory compliance purposes, and is never shared with third parties except where required by law or where necessary to process the transaction itself. We work with trusted Philippine payment providers such as GCash, Maya, and local bank transfer services, and each of these providers operates under their own privacy policy in addition to the protections we apply on our end. All financial data transmitted between your device and our servers is protected using industry-standard encryption technology. If you ever notice a transaction on your account that you do not recognise, you should contact our support team immediately so we can investigate and take appropriate action.
When you contact pg77 customer support or interact with us through any communication channel, we collect the content of those interactions along with your contact details and any account information you provide to help us resolve your query. This includes messages sent via live chat, email correspondence, and any feedback or complaint submissions you make through the platform. We retain communication records for a reasonable period to ensure continuity of service, to train our support team, and to refer back to in the event of a dispute or follow-up query. Your communication data is only accessible to pg77 staff who need it to assist you or to manage our internal operations, and it is not shared with third parties for marketing purposes without your explicit consent. You may request a copy of your communications history by contacting us through the details provided at the end of this policy.
The primary purpose for which pg77 collects your personal data is to operate the platform and manage your member account effectively. This includes processing your registration, verifying your identity, enabling deposits and withdrawals, providing access to sports betting and casino-style entertainment features, and delivering the promotions or VIP benefits you are entitled to based on your account tier. Without the basic personal information you provide, we would not be able to maintain a secure and properly functioning service tailored to members in the Philippines. We also use your account data to send you important service notifications, such as updates to your balance, transaction confirmations, security alerts, and changes to platform policies. These operational communications are not marketing messages and cannot be opted out of while your account remains active, as they are necessary for the proper management of your membership.
pg77 uses the personal and usage data we collect to protect the integrity of our platform and to detect and prevent fraud, money laundering, identity theft, and other forms of abuse. Our security systems analyse patterns in account activity and transaction behaviour to flag unusual events that may indicate a compromised account or an attempt to exploit our platform in bad faith. Where our compliance obligations require it — for example, under applicable Philippine anti-money laundering regulations — we may be required to retain certain member data for a specified period and to report relevant information to the appropriate regulatory or law enforcement authorities. We take these obligations seriously and will always act in accordance with the law when handling sensitive member information in this context. Any data shared with authorities is limited strictly to what is legally required, and we will notify affected members where we are legally permitted to do so.
We use aggregated and anonymised usage data to analyse how members interact with different sections of the pg77 platform, which helps us identify areas for improvement, optimise page performance, and develop new features that better serve the needs of Filipino players. Where you have consented to receive personalised content, we may use your activity history to tailor the promotions, sports event highlights, or game recommendations shown to you within the platform. You can manage your communication and personalisation preferences through your account settings at any time, and withdrawing your consent for personalisation will not affect your ability to access the core features of the platform. We do not sell your personal data to third-party advertisers or data brokers under any circumstances. Any analysis of member behaviour is conducted at an aggregate level that does not allow individual members to be identified from the resulting insights.
You have the right to request a copy of the personal data that pg77 holds about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear and readable format. To submit an access request, contact our support team with your registered account details so we can verify your identity before releasing any data.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. Many basic account details — such as your contact number and email address — can be updated directly through your account settings. For changes to identity documents or other verified information, please contact support so we can process the correction securely.
You may request deletion of your personal data in certain circumstances, such as when your account is closed and there is no longer a legal or regulatory basis for us to retain your information. Note that some data must be retained for compliance with Philippine law even after account closure, and we will inform you clearly of any such retention at the time of your request. Erasure requests that conflict with our legal obligations will be partially fulfilled to the greatest extent possible.
Where pg77 processes your data on the basis of legitimate interest — for example, for platform improvement analytics — you have the right to object to that processing. Upon receiving a valid objection, we will assess whether our legitimate interest overrides your right to object in the specific circumstances, and we will inform you of the outcome. You may also object to receiving promotional communications from us at any time through your account notification settings.
You have the right to receive the personal data you have provided to pg77 in a structured, commonly used, and machine-readable format where technically feasible, and to request that this data be transferred to another service provider where applicable. Portability requests will be assessed on a case-by-case basis, and we will work with you to fulfil reasonable requests in a timely manner. Please contact our support team to initiate a portability request.
To exercise any of the rights described above, please contact the pg77 support team using the email address listed in the footer of this page. We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed or altered without authorisation. We aim to acknowledge all rights requests within five business days and to fulfil them within thirty calendar days wherever possible under applicable law.
Our FAQ page covers many common questions about account data, security, and your privacy rights on pg77. You can also review our Terms and Conditions for the full framework governing your membership. Ready to get started? Registration is quick and easy for Filipino players.